Flexible Support Services


The challenges of running a manufacturing operation can be quite daunting. The technological complexities of setting up, maintaining and running a plant creates a need for constant monitoring and maintenance. Usually, even modest establishments contain thousands of moving parts that need to work in tandem. Failure in even the most minute of components can halt operations for hours or even days on end, causing losses and inconvenience.


Our support level contracts are created to help companies manage these complexities, allowing them to direct their resources towards their core activities. Through a range of packaged services, Electrozad in partnership with Rockwell Automation, provides solutions through automation, big data analytics and emerging technology. This approach lowers operational costs and minimizes losses associated with inefficiency and downtime.


Simplify your support with Electrozad and Rockwell Automation


Contact us to discuss how our support services can increase uptime, reduce risk, and lower your maintenance costs.




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Service Level Agreements


Tech Connect


TechConnect is a global, 24/7, multi-language technical support service that will help you overcome your manufacturing challenges, so you can maintain optimal asset performance and deliver maximum uptime.

Four support levels – application, system, product and self-assist – allow you to tailor services to match your precise needs.


TechConnect will help you to:

     •   Reduce risk

     •   Manage the reliability of legacy equipment

     •   Exploit new technologies and manage complexity

     •   Control and reduce maintenance costs

     •   Plug skills gaps

     •   Maintain and improve quality


You can achieve success through the use of TechConnect in many different ways, including: software downloads, phone support, online chat, training advisor, genius webinars, forums and a 67,000-document knowledge base.


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Parts Management Agreement


Having the right part on-hand minimizes both downtime and mean time to repair (MTTR). Whether down for an emergency or scheduled maintenance, or for a start-up, the less time a process is down the more profitable it can be.


Reduce operating costs associated with spare parts inventory by implementing a Parts Management Agreement. Have ready access to needed spare parts for your machines with Allen-Bradley® equipment, all while we own and manage your spare parts inventory. A PMA provides a flexible, easy-to-use, vendor-managed inventory service. The service delivers access and availability of critical spares to maximize machine uptime and throughput while reducing overall inventory carrying costs.

A Parts Management Agreement helps you to:

     •   Improve RONA

     •   Reduce downtime

     •   Minimize inventory costs and simplify your budget


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Integrated Services Agreement


We can support your lifecycle journey and provide value with an Integrated Service Agreement that covers all of your support needs. Whether you need entry-level support or complete proactive support and maintenance, we have an Integrated Service Agreement that brings it all together


You invest in your facility and Rockwell Automation equipment and technology that runs it, and you want to maximize that investment.  An Integrated Service Agreement helps you get the most value with a flexible suite of support services. You can select the right package of offerings to meet your support needs. Get 24x7 technical support, repair services, reports and analytics, field services and more, all in one integrated contract.


An Integrated Services Agreement helps you to:


     •   Maximize asset reliability and uptime

     •   Reduce total cost of ownership

     •   Supplement your technical workforce


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